Delivery Information

All HEX Living products are delivered with care, using trusted delivery partners and specialist teams to ensure they arrive in perfect condition.

Prior to delivery, our customer service team will contact you to confirm details and ensure everything is prepared for a smooth and straightforward experience.

A Delivery Experience Designed Around You

We understand that delivery is a key part of your overall experience. From initial contact through to installation, our team works to ensure everything runs smoothly, with clear communication at every stage.

Estimated Despatch Dates

Our estimated despatch dates reflect current production lead times. While we aim to meet all timelines, in rare cases adjustments may be required.

If this happens, our team will contact you directly to arrange a revised delivery date that works for you.

Handling and Carriage Charges

Delivery is free to most UK mainland addresses. For locations outside this area, any applicable surcharge will be clearly shown at checkout.

Storage Solution Assembly

All storage products are supplied with clear assembly instructions and supporting video guides.

If preferred, our team can provide a convenient assembly service to ensure everything is set up correctly.

Furniture Assembly

All outdoor furniture is delivered by our specialist white glove team, who will unpack and assemble your products in your chosen location.

This service is included as part of our delivery, ensuring your furniture is ready to use from the moment it arrives.

Installation

Detailed installation guidance is provided with every order.

For customers who prefer additional support, we also offer professional assembly and installation services.

Customer Care

If you have any questions at any stage, before or after delivery, our team is here to help.Our full Terms & Conditions of Sale apply to all products and can be viewed here.