Returns Policy

We want you to feel confident when purchasing from HEX Living.

Under UK Consumer Contracts Regulations (June 2014), you have the right to cancel your order within fourteen (14) days of receiving your goods. Any refunds for cancelled orders will be processed in line with your legal rights.

While errors are rare, if we supply incorrect goods, we will arrange an exchange as quickly as possible. Any reasonable delivery costs associated with returning incorrectly supplied items (excluding premium delivery services) will be reimbursed promptly.

If an incorrect item has been ordered, we are happy to arrange an exchange where possible. Please note that return and redelivery costs will need to be covered by the customer in these circumstances.

If an exchange is not possible, for example if the correct item is unavailable, a refund can be arranged once the goods have been safely returned.

For items ordered incorrectly, return costs remain the responsibility of the customer.

If you change your mind, refunds can be issued once goods are returned. Please note that delivery costs will be deducted from the refund total.

All returned goods must be unused, in a clean condition, and suitable for resale. We reserve the right to refuse a refund if items are returned used, damaged, or not in a saleable condition.

Please note that orders delivered outside of the UK are not eligible for return.

Need Help with a Return?

If you have any questions about returns, exchanges, or your order, our team is here to help.

Please get in touch and we’ll guide you through the process.