Most outdoor living brands rely on a long chain of suppliers to bring their products to market. A design created in one country might be manufactured in another, shipped halfway around the world, stored in a warehouse and eventually sold by a retailer who had little to no input in creating it.
The more links in that chain, the more opportunities there are for delays, miscommunication and quality inconsistencies, with no clear direction to point the finger if things go wrong.
HEX Living doesn’t work that way.
As a division of The HEX Group, a Staffordshire-based engineering business established in 1983, every HEX Living product is designed, manufactured and finished under one roof at our 80,000 sq. ft facility in Hixon.
From precision metal fabrication and quality powder coating right through to assembly and finishing touches, the same team oversees every stage of the journey, right from the drawing board, through the factory and to your garden. It’s an approach that gives us complete control over the process and, ultimately, creates a better experience for our customers.
Why it matters
When you’re investing in an outdoor kitchen, furniture set, pergola or storage solution – or all of them – you want confidence that what arrives at your home will live up to expectations.
By keeping everything in-house, we maintain consistent quality standards across the range, respond quickly to demand and ensure every product leaving our facility reflects the craftsmanship we’re renowned for.
It also means there are fewer moving parts behind the scenes.
Rather than navigating a complex network of suppliers and subcontractors, there’s one company responsible for the entire process from concept to completion.
That results in some very real benefits:
Faster delivery because HEX Living manufactures and holds stock in Staffordshire, products can reach anywhere in the UK in a matter of days, not the months that overseas container shipping can take.
Consistent quality because it’s the same skilled fabricators who built last year’s shed are building this year’s kitchens, so quality doesn’t drift the way it can when production shifts between contract factories.
Clear accountability with one phone number, one warranty, one company standing behind the product from design through to your driveway.
Built in Britain for British gardens
Manufacturing in Staffordshire isn’t just a patriotic talking point. It’s fundamental to how HEX Living operates.
Designing and manufacturing products here in the UK means they’re developed with British homes, British weather and British lifestyles in mind. It also means we’re not reliant on lengthy supply chains or overseas shipments that can bring uncertainty into the process. After all, when you’re planning improvements to your outdoor space, you want to enjoy them this season, not months down the line.
Keeping production close to home allows us to offer responsive lead times, dependable service and the flexibility to adapt quickly to changing customer demand.
Confidence for life
Our commitment to quality extends well beyond the point of purchase.
Every HEX Living product is backed by a lifetime warranty on metalwork components. To our knowledge, we remain the only manufacturer in this category to offer this level of cover, giving homeowners complete confidence in their investment.
It’s a promise we can make and 100% get behind because we’re responsible for the manufacturing process from start to finish. The people designing the products are closely connected to the people making them and to the people delivering and assembling them, creating a level of ownership and accountability that’s quite unparalleled in this industry.
One team, from start to finish
From the first design sketch to the final installation, every stage of the journey remains under our one roof.
It’s what allows us to maintain exceptional standards, offer industry-leading warranties and deliver products in a timely, predictable fashion.
For our customers, it means less complexity, greater peace of mind and the confidence to invest in an outdoor space that’s built to be enjoyed for years – decades, even – to come.
HEX Living is based in Hixon, Staffordshire, and manufactures its full range of garden furniture, outdoor kitchens, pergolas and metal storage on-site. Find out more at hexliving.co.uk
